Category Archives: microsoft

Do you have a hate on for Microsoft?

I have to admit, I fell for it myself. Microsoft is so big and powerful that it’s hard not to point a finger at them whenever something goes wrong with the computer or when a security hole is found. I went into a Vista rant a while back.

I do have an undying love for MS Office though. Excel never ceases to amaze me. I just needed to get that out there…

Fair? Maybe. BUT a ton of other companies are given a free pass when things break, crash, or don’t work quite as well as they should. Granted Gmail is free, but it was down last night and is having problems this morning. I’m a big fan of Google’s offerings, but a lot of them have plenty of room for improvement.

The G1 phone has plenty of bugs (albeit minor), and even a security flaw, but they are given a free pass by fans. Actually, what’s funny about the G1 is that their uber-fans’ hatred is directed at the IPhone, not Microsoft per se.

Macs can’t do EVERYTHING, yet some shortcomings are ignored. The Microsoft hatred is blinding I guess.

There are a million and one products and services out there that are good, but not absolutely perfect.

What’s my point? Microsoft’s products aren’t THAT bad.

Thoughts on Producing and Marketing Complex Products

Lately I’ve been perusing message boards and blogs on the G1 phone. There is a tremendous debate among users as to their satisfaction levels. This, along with my own dissatisfaction with Microsoft Vista, led me to do some thinking. I think it might be impossible for companies with complicated products to produce products that will satisfy every one of their customers.

Take for example Vista. I hate it. Why? Because XP was easy to navigate and find files, folders, programs, etc. So why mess with it? I think, and I might be wrong, that Microsoft modeled Vista and produced it with a heavy slant towards users who want a {buzzword alert} rich multimedia experience. I think the casual user, like me, was left out. And my frustrations are some very basic things, like folder structure. Suddenly I had to click 3 times where it used to take me one click.

Now take the G1. I’m a Google addict. I use almost every one of their products and services. So going with the G1 was a no brainer. In my opinion, Is the G1 perfect? No. But it met my basic expectations.

This brings me to the message boards and blogs. It seems G1 users are divided into pretty distinct camps that range from the extremely technical to the very casual. You have Android fans that don’t mind using the phone with a beta mindset to more casual users who demand a finished product.

Who’s right and who’s wrong? Can Google/HTC/Tmobile produce something to satisfy everyone? Consider the phone is being judged by the following:

1) Phone service
2) Text messaging
3) E-mail client
4) Web Browser
5) MP3 Player
6) Camera
7) Everything else from GPS maps to games, the list is endless.

I do take exception to a few notions. The phone is/was marketed to the general public, so the notion that customers should put up with bugs/annoyances to me is an unreasonable response to complaints. Also, a LOT of advice on both the G1 and Vista require technical modifications. This does not suit a less technically savvy user or those who don’t have the time or desire to tinker.

How does a company take all of these considerations and produce a product that’ll be widely accepted? Do they just aim for the middle?