The friction of doing the right thing

We’ve built a world optimized for speed, scale, and automation. That works great when everything is clean and predictable. Order a product. Reset a password. Pay a bill. But the moment something falls even slightly outside the script, everything breaks. Not catastrophically. Just enough to wear you down. And that’s the problem. Because doing the… Continue reading The friction of doing the right thing

M365 Copilot Fail

I decided to kick the tires on M365 Copilot. Hit the chat prompt, saw a few suggestions, and picked the “summarize news option” that they had as one of the suggested prompts. The response? Go to a news site for news. Groundbreaking.. 👎

My Mortgage Is With Who Now? A Confusing Experience With FourLeaf Federal Credit Union and Cenlar

If you have a mortgage with FourLeaf Federal Credit Union (formerly Bethpage FCU), you might want to know who’s actually servicing it. What I thought was a simple rebrand turned into a strange customer service experience. It started a few months ago when FourLeaf sent out a notice that they’d be updating their mortgage servicing.… Continue reading My Mortgage Is With Who Now? A Confusing Experience With FourLeaf Federal Credit Union and Cenlar