Just thought I’d give credit to KitchenAid for doing right. We got a slow cooker for Christmas, and the ceramic inside had a crack in it. We didn’t notice at first, but it became apparent when the inside of the cooker was getting more and more messy.
Given my experiences, I cringe at the thought of calling any customer service.
My wife called last week.
KitchenAid did right. The customer service agent was friendly, and we got our new ceramic insert in the mail today. No fuss.
Guess what? Now they’ve won a loyal customer and an advocate.